Troubleshooting Access to SuccessFactors Instance via CodeBot with Super Domain
Issue Overview:
When attempting to access your SuccessFactors instance through SF CodeBot using different URL. One may encounter issues such as:
Being unexpectedly redirected to the login page or dashboard after login attempts.
Receiving permission errors in the logs, even though it can be accessible manually to navigate to the intended screen.
These issues generally occur because the URL being accessed by CodeBot is incorrectly configured or outdated. In particular, the system may still be trying to use an old or incorrect URL format that is no longer valid.
Root Cause:
This issue is typically related to the URL configuration for your instance in CodeBot. The SuccessFactors instance URL can change or update over time due to system migrations or updates (e.g., the domain name or instance identifiers may change). If the CodeBot settings are not aligned with the current URL, it results in the problems outlined above.
Resolution Steps:
To resolve this issue and regain proper access to your SuccessFactors instance through CodeBot, follow these steps:
Login to your SuccessFactors instance manually:
Open a web browser and directly access your SuccessFactors instance using the manual login process.
Enter your credentials and log into the instance as you normally would.
Verify the URL:
Once logged in, pay close attention to the URL in the browser's address bar.
You may notice that the URL format has changed. Previously, it could have been something like:
Old URL: salesdemo.successfactors.eu
The new, updated URL may now look like this:
New URL: https://hcm-eu10-sales.hr.cloud.sap/
Or It can be vise-versa
Make a note of the Super Domain URL format and ensure you are using the correct version.
Update the URL in your CodeBot’s instance settings:
After verifying the valid/correct URL, the Company Admin needs to navigate to the Admin dashboard of SF CodeBot and make the required modifications in the company instance.
Update the URL to reflect the new, verified URL for your SuccessFactors instance. This should align with the instance's current URL structure.
Ensure that no old or incorrect URLs remain in the settings to avoid future issues.
Confirm functionality:
Once the correct URL is updated in CodeBot, try executing the iteration using the updated URL.
The system should now function correctly, and you should no longer experience redirection to the login screen or dashboard.
You should also see the permission error logs cleared, and be able to navigate directly to the required screens without issues.
When attempting to access your SuccessFactors instance through SF CodeBot using different URL. One may encounter issues such as:
Being unexpectedly redirected to the login page or dashboard after login attempts.
Receiving permission errors in the logs, even though it can be accessible manually to navigate to the intended screen.
These issues generally occur because the URL being accessed by CodeBot is incorrectly configured or outdated. In particular, the system may still be trying to use an old or incorrect URL format that is no longer valid.
Root Cause:
This issue is typically related to the URL configuration for your instance in CodeBot. The SuccessFactors instance URL can change or update over time due to system migrations or updates (e.g., the domain name or instance identifiers may change). If the CodeBot settings are not aligned with the current URL, it results in the problems outlined above.
Resolution Steps:
To resolve this issue and regain proper access to your SuccessFactors instance through CodeBot, follow these steps:
Login to your SuccessFactors instance manually:
Open a web browser and directly access your SuccessFactors instance using the manual login process.
Enter your credentials and log into the instance as you normally would.
Verify the URL:
Once logged in, pay close attention to the URL in the browser's address bar.
You may notice that the URL format has changed. Previously, it could have been something like:
Old URL: salesdemo.successfactors.eu
The new, updated URL may now look like this:
New URL: https://hcm-eu10-sales.hr.cloud.sap/
Or It can be vise-versa
Make a note of the Super Domain URL format and ensure you are using the correct version.
Update the URL in your CodeBot’s instance settings:
After verifying the valid/correct URL, the Company Admin needs to navigate to the Admin dashboard of SF CodeBot and make the required modifications in the company instance.
Update the URL to reflect the new, verified URL for your SuccessFactors instance. This should align with the instance's current URL structure.
Ensure that no old or incorrect URLs remain in the settings to avoid future issues.
Confirm functionality:
Once the correct URL is updated in CodeBot, try executing the iteration using the updated URL.
The system should now function correctly, and you should no longer experience redirection to the login screen or dashboard.
You should also see the permission error logs cleared, and be able to navigate directly to the required screens without issues.
Updated on: 11/02/2025
Thank you!