Step Server encountered an issue while accessing access token
Below is the screenshot attached of one of the most seen error after the users set their instances in CodeBot.

Steps to troubleshoot
- Go to the admin dashboard if you are a company admin.

- Navigate to instances.

- Edit the instance for which you saw the error, scroll down to the bottom and click on Test SFAPI Credentials.

- If the SFAPI credentials are incorrect/invalid you will receive the error shown below.

- Update your SFAPI credentials, and redo the test, after successull test; click save. Go back to your workspace and re-execute the iteration.

Note: If you see the error again after providing the valid credentials, please feel free to reach out to us.
Updated on: 30/12/2025
Thank you!